Terms & Conditions

Effective for all transactions on www.nottingham-banners.co.uk

Welcome to Nottingham Banners. By placing an order with us, you agree to the terms set out below. Please read them carefully.

1. Accepted File Formats

To ensure smooth processing and the best results, we accept artwork in the following formats:

PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG

• Files should be at least 300 DPI for clarity.

• A 2-inch bleed on all sides is necessary to prevent unintended cropping.

2. Artwork & Proofing Process

After submitting your artwork:

• Our team will review and prepare your file for print.

• Pantone colours are unsupported. All artwork is converted to CMYK, which might cause slight shade variations.

• A digital proof will be sent for approval unless the file is print-ready.

• You must check spelling, layout, and colours before approving.

• Written approval via email is required to start production.

• Approvals after 1:00 PM may shift production to the next working day.

Minor colour variance (typically within 10–15%) can result from screen calibration and print processes.

3. Product Standards & Finishing Notes

Our large-format prints are designed for viewing from 2 metres or more.

• Size tolerance: small variances of approximately 2–5 cm may occur.

• Banners under 10 feet in height are made in a single piece.

• Larger banners may have professionally aligned joins to maintain your design.

• A hemming fee applies to banners under 60 sq. ft.

4. Shipping & Packaging Guidelines

Turnaround times start after artwork approval.

• Standard dispatch is usually within 5–6 working days.

• Items larger than 110 cm x 110 cm may be folded for delivery. Light creasing or slight discolouration from folding is not a defect.

• Select the “Rolled on Tube” option at checkout for rolled delivery (extra charge may apply).

• Delivery timeframes, including express options, are calculated at checkout.

5. Express Services

Priority production is available for urgent orders:

• Same-day

• 24-hour

• 48-hour

• 72-hour service (subject to availability and artwork complexity)

Express jobs must be approved before 1:00 PM. Late approvals may incur a 50% express surcharge to meet the selected timeframe.

6. Returns & Refunds Policy

As our products are custom-made, returns are accepted only in the following cases:

• Print defects

• Incorrect size not matching the approved specification

• Missing finishing elements (e.g. eyelets or pole pockets)

What You Need to Do:

• Report issues within 24 hours of receiving your order.

• Email: support@nottingham-banners.co.uk

• Include your order number and photos taken from 2 metres away clearly showing the problem.

Important Notes:

• Do not accept parcels with visibly damaged packaging—acceptance may void eligibility for transit-related claims.

• If a return is approved, return shipping is your responsibility.

• Delivery charges are non-refundable except where an error or defect is confirmed.

• Claims made outside the 24-hour window or issues arising from customer-approved artwork are not eligible.

7. Fraud Protection & Order Validation

All items are weighed and photographed before dispatch.

Submitting false refund or chargeback claims may lead to legal action and cost recovery. We take fraud seriously.

8. Intellectual Property & Usage Rights

All designs, layouts, and promotional visuals created by Nottingham Banners remain our intellectual property.

With your permission, we may showcase finished products or designs for marketing on our website, social channels, or other platforms.

If a refund is issued after artwork approval, a 50% design fee may be retained to cover production time and studio costs.

9. Liability & Disputes

Our total liability is limited to the value of the product. We are not responsible for indirect losses.

In case of disputes, please contact us directly at info@nottingham-banners.co.uk. We aim to resolve issues swiftly and fairly.

10. Pricing & Validity

Prices are subject to change without notice. All quotes are valid for 30 days from the date of issue.

11. Privacy & Communications

Your privacy is important to us. Please review our Privacy Policy for details on how we handle your information.

By providing your phone number, you consent to receive SMS and call communications related to your order.

12. Final Terms

These terms and conditions represent the entire agreement between you and Nottingham Banners. They supersede any prior agreements or communications.

We reserve the right to amend these terms at any time. Continued use of our services signifies acceptance of any changes.